Your questions answered

Quick answers to common queries about our products/services. Browse this section for solutions to popular questions. Need help? Contact us.

Physiotherapy

  • Physiotherapy, often referred to as physical therapy, is a healthcare profession that focuses on improving physical function, mobility, and overall well-being. It uses evidence-based techniques and exercises to address a wide range of musculoskeletal, neurological, and cardiovascular conditions.

  • Physiotherapy can effectively treat a variety of conditions, including but not limited too:

    • Musculoskeletal injuries

    • Chronic pain

    • Post-operative rehabilitation

    • Neurological disorders

    • Sports injuries

    • Issues related to posture and movement

    • Preventive care

  • A typical physiotherapy session involves a thorough assessment of your medical history, a physical examination, and the development of a personalized treatment plan. Treatments may include manual therapy, exercise prescription, education, and modalities like ultrasound or electrical stimulation.

  • The duration of a physiotherapy session can vary but typically lasts 30 to 60 minutes. The number of sessions needed depends on the nature and severity of the issue and is determined in consultation with your physiotherapist.

  • Our physiotherapists offer a personalized approach to care, focusing on the individual's specific condition and goals. We offer one to one care. They collaborate with other healthcare professionals in our clinic to provide well-rounded, patient-centered care.

  • Physiotherapy isn't just for injury or pain management; it can also enhance your overall physical well-being. Physiotherapists can provide exercise programs, ergonomic advice, and strategies to improve posture, strength, and flexibility, helping you maintain optimal health and prevent future issues.

  • Physiotherapy sessions are highly individualized. Your physiotherapist will assess your unique condition, taking into account your medical history and specific goals, to create a personalized treatment plan that suits your needs.

  • Physiotherapy can be beneficial for managing chronic conditions, such as arthritis or chronic pain. While it may not offer a permanent cure, it can help improve your quality of life, reduce pain, and enhance your ability to perform daily activities.

  • You can prepare for your first session by bringing any relevant medical records, wearing comfortable clothing, and being ready to discuss your medical history and specific goals with your physiotherapist. You do not need to engage in strenuous physical activity beforehand.

  • Yes, home exercises or activities recommended by your physiotherapist are an essential part of your treatment plan. Consistent practice of these exercises will contribute to better outcomes and quicker progress.

  • Absolutely. Physiotherapy is often used to rehabilitate sports injuries and can also be employed to enhance athletic performance. Physiotherapists can help athletes prevent injuries, improve strength and flexibility, and optimize their training routines.

CHIROPRACTIC 

  • Chiropractic care is a non-invasive, drug-free approach to treating a variety of musculoskeletal conditions. Our chiropractors specialize in diagnosing and addressing issues related to the spine, joints, and nervous system. Chiropractic care can help relieve pain, improve mobility, and enhance overall well-being.

  • Your initial visit will include a comprehensive assessment, which may consist of a health history review, physical examination, and potentially a review of diagnostic tests. This information helps our chiropractors create a personalized treatment plan tailored to your specific needs.

  • Chiropractic treatments often involve manual adjustments and spinal manipulations. Our chiropractors may also provide soft tissue therapies, exercise recommendations, lifestyle advice, and ergonomic assessments to support your recovery and well-being.

  • Chiropractic adjustments are typically not painful. Many patients report relief from discomfort and a sense of relaxation following adjustments. Your chiropractor will ensure you are comfortable throughout the treatment and can make adjustments to suit your preferences.

  • The duration of a chiropractic session can vary but typically lasts 30 minutes. The number of sessions needed depends on the nature and severity of the issue and is determined in consultation with your chiropractor.

  • The number of sessions required depends on your condition and individual response to treatment. Our chiropractors will work closely with you to develop a treatment plan and review your progress regularly.

REGISTERED MASSAGE THERAPY (RMT) 

  • Registered Massage Therapy (RMT) is a regulated healthcare profession that involves the manipulation of soft tissues in the body, such as muscles, tendons, and ligaments, to promote relaxation, alleviate pain, and improve overall well-being. RMTs are trained and licensed professionals who use various massage techniques to address specific health concerns.

  • RMT can effectively treat a wide range of conditions, including muscle tension, stress, chronic pain, headaches, sports injuries, and postural imbalances. It is also used for preventive care and can improve circulation and flexibility.

  • During an RMT session, your therapist will conduct a thorough assessment and discuss your specific health goals. The treatment typically includes hands-on massage techniques designed to address your unique needs and concerns.

  • The duration of an RMT session can vary but typically lasts 30 to 60 minutes. The number of sessions needed depends on the nature and severity of the issue and is determined in consultation with your RMT.

  • Yes, RMT is highly effective for stress relief and relaxation. Massage therapy promotes the release of endorphins, which are natural mood elevators, and it can help reduce anxiety and tension.

  • No, RMT is suitable for individuals with acute pain or injuries, but it's also valuable for those seeking relaxation, improved circulation, and preventive care. RMTs can adapt their techniques to address a variety of health and wellness goals.

  • Absolutely. Your RMT will discuss your preferences and any specific areas of concern during your session. They can tailor the massage style and pressure to your comfort and goals.

  • You will undress to your level of comfort. Your RMT will ensure your privacy and use draping techniques to maintain modesty throughout the session.

  • Yes, if you have a preference for a specific type of massage or specialization, please let our administrative team know when scheduling your appointment, and we will do our best to accommodate your request. We currently offer the following specialties:

    • Prenatal Massages

    • Hot Stone Massage

    • Cupping Massage

Traditional Chinese Medicine (TCM)

  • Acupuncture is a Traditional Chinese Medical (TCM) practice that involves inserting thin needles into specific points on the body to stimulate energy flow and promote healing. It is a safe and effective way to address a variety of health concerns.

  • Acupuncture can be used to treat a wide range of conditions, including but not limited to:

    Gynecology

    • Dysmenorrhea

    • Irregular periods

    • Heavy periods

    • Endometriosis

    • Uterine fibroids

    • POS

    • Infertility

    • Pregnancy/labor

    Genitourinary

    • Stones

    • UTI

    • Vaginitis

    • Itchy Vagina

    • Prostate

    • Intestinal cystitis

    • Bladder prolapse

    Endocrine

    • Adrenals

    • Diabetes

    • Hyper/ hypothyroidism

    Gastrointestinal

    • Reflux

    • GERD

    • Hernia

    • Diverticulitis

    • Pancreatitis

    • IBS

    • Pain relief for ulcers

    • Colitis

    • Crohn

    • Diarrhea

    • Constipation

    Cardiovascular

    • Cholesterol

    • Hypertension

    • Angina

    • Tachycardia

    Emotional Conditions

    • ADHD

    • PTSD

    • Depression

    • Anxiety

    • Insomnia

    ENT

    • Otitis Media

    • Eye Issues

    • Myopia for kids

    • Throat issues

    • Tonsillitis

    • Sinus

    • Rhinitis

    Neuropathy and Musculoskeletal

    • Hemiplegia

    • Extremities Numbness

    • Finger and Toe pain

    • Sport Injuries

    • Back, Neck, Hip, Knee, Ankle Pain

    • Frozen Shoulder

    • Plantar Fasciitis

    • Tennis Elbow

    • Golfer Elbow

    • Chest Pain

    • Headaches/ Migraines

    • Dizziness

  • Acupuncture is based on the idea that there is a vital energy (Qi) that flows through the body along specific pathways (meridians). By inserting needles into acupoints, we can restore balance and encourage the body's natural healing processes.

  • Acupuncture is typically not painful. Most people describe the sensation as a mild, momentary prick. Some may feel a dull ache or tingling, known as the "De Qi" sensation, which is usually not painful. Your acupuncturist will prioritize your comfort, and you can discuss any concerns with them.

  • During a session, you will lie down comfortably. The acupuncturist will insert very fine, sterile needles at specific points on your body. You may feel a mild sensation, like a small pinch or a gentle ache, which typically subsides quickly. Most patients find the experience relaxing.

  • Acupuncture sessions usually last between 45 to 60 minutes, depending on your condition and the treatment plan recommended by your acupuncturist.

  • The number of sessions needed varies depending on your condition and its severity. Some people experience immediate relief, while others may require multiple sessions over several weeks. Your acupuncturist will develop a personalized treatment plan for you.

  • Side effects are generally minimal and may include slight bruising or temporary soreness at the needle insertion points. Serious side effects are extremely rare when performed by a qualified acupuncturist.

  • TCM practitioners offer a unique and specialized approach to acupuncture that is deeply rooted in traditional Chinese medicine. Their holistic, individualized, and energy-focused approach sets them apart from other healthcare professionals who may use acupuncture as a supplemental tool in their practice. Patients seeking acupuncture from a TCM practitioner can expect a comprehensive and culturally rich experience that goes beyond just addressing physical symptoms.

naturopAthy

  • Naturopathic care is a holistic approach to healthcare that focuses on treating the root causes of illness and supporting the body's natural healing processes. Our naturopathic physicians use a combination of natural therapies, lifestyle recommendations, and nutritional guidance to promote wellness and prevent disease.

  • Naturopaths focus on identifying root causes of conditions and can assist with a wide range of health concerns, including, but not limited to:

    • Allergies

    • Anxiety

    • ADHD

    • Anemias

    • Chronic pain

    • Digestive/gut concerns

    • Diabetes

    • Depression

    • Elevated cholesterol

    • Fatigue

    • Food sensitivities

    • Injuries

    • Immune health

    • Headaches and migraines

    • Hypertension

    • Hormonal imbalance

    • Joint pain

    • Muscle aches

    • Low energy

    • Low Libido

    • Thyroid conditions

    • Metabolic concerns

    • Nutritional deficiencies

    • Weight concerns

  • A Naturopathic consultation typically involves a thorough assessment of your medical history, lifestyle, and dietary habits. Your Naturopath will provide personalized recommendations/treatments that may include:

    • Physical / mental health evaluation

    • Blood work investigations

    • Nutrition consult

    • Supplements and herbs

    • Acupuncture (+/- electrostimulation)

    • Muscle cupping

    • Light therapy

    • Therapeutic ultrasound therapy

    • Cosmetic acupuncture and facial cupping and rejuvenation

    • Soft tissue manipulation and release

    • Indian head massage

    • Vitamin B12 injection

  • Naturopathy emphasizes safety and evidence-based practices. Our Naturopathic practitioners are licensed professionals who use natural therapies supported by scientific research to provide effective and safe treatments.

  • The duration of a Naturopathic session varies but typically your initial session will be 75 minutes with subsequent appointments lasting 30 minutes to an hour. The number of sessions required depends on your specific health goals and the complexity of your condition.

  • Naturopathic Medicine is not covered by the Ontario Health Insurance Plan (OHIP). Coverage for Naturopathic treatments can vary depending on your insurance plan. We recommend checking with your insurance provider to determine coverage.

  • Our Naturopath is dedicated to providing individualized care, focusing on treating the whole person, not just the symptoms. We offer a range of natural therapies within our multidisciplinary clinic, ensuring a holistic approach to your health and well-being.

OSTEOPATHIC

  • An osteopath focuses on gently repositioning the musculoskeletal system, investigating the origins of any structural irregularities, understanding their correlation with physical issues, and delving into the underlying causes behind these discrepancies.

  • The following are just a few of the prevalent conditions that can be addressed:

    • Migraines/headaches

    • Digestive problems

    • Asthma

    • Back pain

    • Various sports injuries

    • Post-surgery recovery

    • Fibromyalgia

    • Neck pain

    • Irritable bowel syndrome (IBS)

    • Hypertension

    • Vertigo

    • Anxiety

    • Depression

    • Circulatory problems

    • Menstrual pain

      And many more...

  • Osteopaths use a variety of manual techniques, such as manipulation, stretching, and massage, to address musculoskeletal imbalances. By restoring proper alignment and function, the body can heal itself more effectively.

  • The objective of osteopathic manual treatment is to reinstate the regular function of areas with somatic dysfunctions, promoting a more effective healing process and enhancing interactions among various systems of the human body, including musculoskeletal, nervous, circulatory, pulmonary, and digestive systems. The patient is evaluated and treated as an integrated and unique entity.

  • Your initial visit will include a comprehensive assessment, which may involve a discussion of your health history, a physical examination, and potentially diagnostic tests. Our osteopathic physicians will work with you to develop a personalized treatment plan based on your unique health goals.

  • Osteopathic manipulative treatment is generally not painful. Many patients find the techniques used to be gentle and relaxing. Our osteopathic physicians prioritize your comfort throughout the treatment.

  • The initial assessment is 60 minutes with follow up appointments lasting 30 minutes.

  • The number of sessions required varies based on the nature and severity of your condition. Your osteopath will provide guidance on the recommended treatment plan during your initial consultation.

motor vehicle accident (mva)

  • After ensuring your safety, seek medical attention, even if you don't feel injured. It's essential to rule out any hidden injuries. Document the accident, exchange information with the other driver, and report the incident to your insurance company.

  • Yes, it's crucial to seek medical evaluation after an MVA, even if you don't have visible injuries. Some injuries may not manifest symptoms immediately, and early detection and treatment can prevent complications.

  • Our multidisciplinary clinic offers a team of healthcare professionals, including chiropractors, physical therapists, acupuncturists, massage therapists, and naturopathic physicians, all specialized in addressing MVA-related injuries and recovery.

  • A multidisciplinary approach allows for comprehensive and well-rounded care. It addresses a wide range of physical and emotional needs, helping you recover faster and more effectively.

  • Upon your initial assessment at our clinic, our healthcare professionals will determine the most appropriate course of treatment for your specific injuries and needs.

  • Our clinic can address a variety of MVA-related injuries, including whiplash, soft tissue injuries, fractures, musculoskeletal pain, anxiety, depression, and more.

  • Insurance coverage varies, but many auto insurance policies cover medical expenses after an MVA. We can assist you in navigating the insurance process and help with documentation and claims.

  • We provide a dedicated MVA case manager who will guide you through the entire process. They will liaise with your adjuster, handle all required paperwork, and facilitate any additional health insurance coordination. Additionally, we can offer recommendations or communicate with your lawyer on your behalf.

  • The duration of your rehabilitation will depend on the nature and severity of your injuries. Our team will assess your progress regularly and adjust your treatment plan as needed.

  • Your dedicated MVA case manager and our entire team will be available to answer any questions or concerns at any time. Our team is here to support you, and open communication is essential for your successful recovery.

custom orthotics

  • Custom orthotics are specialized, individually tailored shoe inserts or insoles designed to provide personalized support and alignment for your feet. They are custom-made to fit the unique contours of your feet and address specific foot and lower limb issues.

  • Custom orthotics are prescribed after a comprehensive medical evaluation, which includes a physical examination and gait analysis. This assessment helps healthcare professionals understand your specific foot and lower limb needs.

  • Custom orthotics can effectively treat a range of conditions, including flat feet, high arches, plantar fasciitis, bunions, shin splints, arthritis, and various types of foot pain. They are customized to address your unique condition.

  • Custom orthotics are designed to correct biomechanical problems, such as overpronation (excessive inward rolling of the foot) or supination (insufficient inward rolling). By providing the necessary support and alignment, they can improve your gait and reduce strain on your feet and lower limbs.

  • Custom orthotics are typically crafted from a variety of materials, including foam, gel, plastics, and specialized cushioning. The choice of materials is based on the specific requirements of the individual, ensuring the best fit and support.

  • Yes, custom orthotics are designed to fit into your existing shoes, whether they are athletic shoes, casual shoes, dress shoes, or even high heels, depending on the design. This makes them a versatile and convenient solution.

  • Custom orthotics are tailored to your unique foot needs, offering personalized support and alignment. They aim to reduce pain, improve balance, and enhance overall foot function. They can also provide critical support for individuals with specific medical conditions affecting their feet and lower limbs.

  • In some cases, adjustments or modifications to custom orthotics may be necessary as your condition changes or improves. It's essential to have regular follow-up appointments with your healthcare provider to ensure that your custom orthotics continue to meet your needs.

  • Custom orthotics are distinct from over-the-counter shoe inserts or insoles. While over-the-counter options provide generic support, custom orthotics are specifically designed to address your individual foot issues, offering a higher level of support and correction.

  • Yes, custom orthotics are often covered by insurance. Please check your policy for eligibility and prerequisites. When scheduling a Product Assessment, it is vital to have a current physician script or referral (dated within the past year) for the requested item. If you have any inquiries or uncertainties, please don't hesitate to contact our office for further information at (905) 457-2873.

pAYMENT & EXTENDED HEALTH INSURANCE 

  • We accept extended health insurance (as outlined below), cash, Visa, American Express, Interac, Mastercard and Apple Pay.

  • We ask for a credit card on file for booking to streamline appointments and enforce our cancellation policy, helping us serve more patients effectively and maintain service quality. Rest assured, your information will be securely managed in accordance with our privacy policy

  • You can book an appointment by either booking online via our website or calling our dedicated administration team.

  • Our clinic offers a range of services that are commonly covered by extended health insurance, including chiropractic, physiotherapy, massage therapy, acupuncture, naturopathy, and osteopathy. Specific coverage may vary based on your insurance plan.

  • To determine if your extended health insurance covers our services, review your insurance policy. Check your insurance policy documents or contact your insurance provider to understand what services are covered. Our administrative team can provide guidance on the services available at our clinic however we can not contact your insurance company on your behalf.

  • You need to provide your insurance policy details, such as your policy number and the name of your insurance provider. When booking online you will have an opportunity to upload your insurance information. Alternatively, our clinic's administrative staff can assist you in submitting claims and ensuring a smooth process.

  • Insurance plans often have limitations or restrictions, such as coverage limits, specific eligible providers, or waiting periods. It's essential to understand the terms of your policy to maximize your benefits.

  • You are not required to have a referral in order to see any of our providers. However, it's possible that you'll need a doctor's referral with a date preceding your initial appointment to qualify for reimbursement from your extended health insurance. We recommend reaching out to your insurance provider to review the specific terms of your plan, as each policy is distinct.

  • Our clinic typically offers direct billing services to the below insurance companies, which means we can bill your insurance provider directly for covered services. However, some plans may require you to pay upfront and then submit a claim for reimbursement. Our administrative team can guide you through this process.

    Benefit Plan Administrators (BPA)

    Canada Life

    Canada Life - PSHCP

    Canadian Construction Workers Union

    Chambers of Commerce

    CINUP

    Claim Secure Inc

    Coughlin & Associates Ltd.

    Cown (Express Scripts Canada)

    D.A. Townley

    Desjardins Insurance

    Empire Life

    Equitable Life

    First Canadian

    GMS Carriers 49/50

    Green Shield

    Group HEALTH

    Group Source

    Industrial Alliance

    Johnson Inc.

    Johnston Group

    La Capitale/ Beneva

    LiUNA Local 183

    LiUNA Local 506

    Manion

    Manulife Financial

    Maximum Benefit

    RWAM

    SSQ

    Sunlife

    Union Benefit

    UV Insurance

  • In some cases, individuals have coverage from more than one insurance plan, such as both personal and employer-provided coverage. Coordination of benefits rules can apply in such situations. Our administrative team will process your primary insurance claim, and any outstanding balance will be your responsibility to pay. You can then submit the receipt to your secondary insurance for reimbursement.

  • While extended health insurance can cover a significant portion of healthcare expenses, some plans may have co-pays, deductibles, or non-covered services. It's important to be aware of any potential out-of-pocket costs. For any outstanding balances, payment is expected upon the conclusion of the appointment.

  • Our administrative team is here to help. Please don't hesitate to reach out if you have questions about your coverage, billing, or any aspect of your insurance-related needs. We are committed to ensuring your experience at our clinic is as smooth and convenient as possible.

  • No, unfortunately at this time we do not accept WSIB patients. Regrettably, WSIB imposes limitations on clinic options and does not fully cover the essential physiotherapy costs required for top-notch services. We are committed to maintaining the highest standards in physiotherapy and cannot compromise on the quality of care we provide to our clients. We are happy to assist WSIB claimants if they would like to book a regular assessment and treatment sessions.